Ruby Cole is a specialist tutor and children's coach based in North London and online. This policy explains how I collect, use and protect personal information when you use this website or get in touch with me.

1. Who I am

The data controller is Ruby Cole, North London, United Kingdom. If you have any questions about this policy or how your data is handled, please contact me at hello@rubycole.co.uk.

2. Information I collect

When you make an enquiry, book a call, or contact me, I may collect:

Your name, email address and phone number
Your child's age and information about the support you are looking for
Any details you choose to share in an enquiry or session
Basic technical information such as pages visited and browser type

3. How I use your information

I use your information to:

Respond to enquiries and arrange discovery calls or sessions
Plan and deliver tuition or coaching sessions for your child
Send you information you have requested, including occasional emails
Improve my website and services
Meet my legal and safeguarding obligations

4. Lawful basis

I process your personal data on the basis of your consent, to perform a contract with you, and where necessary to comply with a legal obligation or pursue my legitimate interests in running my practice.

5. Sharing your information

I do not sell your personal information. I may share limited information with trusted service providers who help me run this website and business (for example, email or scheduling tools), and only where necessary to comply with the law or protect a child's welfare.

6. International transfers

Some of the service providers I use, such as those handling email delivery and website hosting, may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are in place, including standard contractual clauses or equivalent measures, to ensure your information remains protected.

7. Data retention

I keep personal information for as long as necessary to provide my services and to meet legal, accounting or safeguarding requirements, after which it is securely deleted.

8. Your rights

Under UK data protection law, you have the right to access, correct, delete or restrict the use of your personal data, and to object to or withdraw consent for certain processing. To exercise these rights, contact hello@rubycole.co.uk.

9. Cookies

This website uses a small number of cookies to help it function and to understand how it is used. See my Cookies Policy for details.

10. Changes to this policy

I may update this policy from time to time. Any changes will be posted on this page.

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